Have questions about Pattern Scout products, starting your own handmade wardrobe, or just want to say ‘hi’? Send me a message!
Please also check out a list of frequently asked questions below to see if your question has already been answered.
How do I download my PDF pattern purchase? Moments after completing the purchase of a PDF Pattern, you will receive an email with a link to download a zip folder containing the PDF pattern and accompanying files. This link is available for 24 hours after purchase. If you do not receive the email with your download link, check your junk folders. If you still did not find the link, please reply to the order confirmation email, and I will be in touch shortly with your file download information.
I clicked the link in the email to download my pattern and it didn’t work! Sometimes this happens if there was an update made to the digital file and the new link was published while you were completing your transaction or before you had a chance to download your purchase. Send an email to firstname.lastname@example.org if you encounter this, and a refreshed download link will be sent to you.
How do I print and use my digital files? You have two options for printing your files: at home on US Letter or A4 size paper, or by printing the copyshop file with your local or online printer of choice. If printing at home, you will need to tape the pattern piece sheets together using the layout guide in the pattern instructions and line up the marks on the edges of each sheet. The copyshop file is one large sheet of paper with all the pattern pieces that does not require assembly and is sized to standard printing dimensions (check your pattern instructions for sheet size information). Whether printing at home or at a copyshop, your files should be printed at zero scaling, or 100% scale. And make sure to measure the test square provided on your pattern to ensure proper scale.
What is a “copyshop” and where do I find one to print my PDF pattern? A copyshop is a store or business that prints documents and marketing materials for its customers, often for business purposes. You can usually find local businesses in your area that provide this service and print on large printers called “plotters”. Many chain office supply stores and some shipping services (Office Max, Staples, FedEx, for example) can also print large format files. And there are great online options for printing if you don’t have a local option. PDF Plotting is one that has really affordable printing (less than $2 per print in some cases) and quick shipping. You may also try googling “pdf printing” to see what else pops up!
When can I expect my hardware kit order to ship? I try really hard to ship orders in 1 to 2 business days, but some orders can take up to 5 business days to ship. Once your order ships, you will receive a confirmation email with a tracking number. Each U.S. order is shipped USPS First Class Mail from Lansing, Michigan, and will arrive in 2 to 5 business days, depending on your location. Orders placed outside the U.S. are shipped First Class Mail International and transit times vary by location.
I haven’t received my package. Where is it!? Each order is shipped with a tracking number that gives an estimate of transit time and delivery confirmation. Once the order is shipped, it is out of my hands and the responsibility of the USPS. It is rare that the USPS loses packages but not impossible. And sometimes things just get delayed. As frustrating as that can be, I can not refund an order that is lost in transit. If you need to file a claim with USPS, please have your tracking number ready and contact them here.
Refunds / Exchanges
Can I get a refund or exchange? Due to the nature of selling digital files, I can not offer a refund or exchange on PDF pattern purchases. I do not offer refunds on hardware kits, but can offer an exchange if you return your kit to me unopened within 30 days of purchase. Please contact me (above) with your order number before sending your kit back to me.
Can I sell items made from Pattern Scout Patterns? You can only sell finished products made from my patterns if you purchase a seller’s license, and only if you make the products in your home-based/handmade business. Under no circumstances are you permitted to outsource the production of these products to a factory or other sewists for larger scale manufacturing. Please click here to contact me if you are interested in a seller’s license.
Can I teach a class using one of your patterns? I love that idea! If you are interested in teaching with my patterns, please get in touch for a group pattern price that includes multiple user licenses. Distributing the pattern to others from a single purchase is not allowed. Each pattern purchase is limited to one user.